BOOKINGS & CANCELLATIONS
Bookings are essential. It is unlikely there will be space enough to walk in off the street.
Our class schedule is available to book 14 days in advance. As we are operating with limited numbers owing to government regulations/restrictions, we need to manage this process on a first come first served basis without any wastage.
Booking into and cancelling classes is usually within an hour of the advertised class times however, again, so we can manage classes effectively we have moved this to:
BOOKING CLASS – up to 30 mins before the class time if spaces are available
CANCELLING CLASS – 4 hour cancellation window for cancellations
Please be mindful when booking into our early morning classes as the cancelation window for these classes is still 4 hours. If you wish to wait until closer to the early morning times you can do so within 30 mins of the advertised time.
Cancellations via phone/email will not be accepted.
HOW TO BOOK
Nothing has changed when it comes to booking. You can do so via our website and also on the Grass Roots Yoga app.
Grass Roots Yoga App
If you can’t remember your log in details, please contact [email protected] and we can re set your password for you.
As class sizes are smaller and we will have people on waitlists, we will need to apply a firmer cancellation policy to make sure bookings are fair to everyone.
You are able to cancel/change your booking up to 4 hours prior to the class however you booked into class. Our App is the easiest way to manage your bookings. Cancellations via phone/email will not be accepted.
Grass Roots Yoga App
If you book using a casual, 5, 10 or 20 class pass and do not attend or cancel your booking before the 4 hour window, you will forfeit your class.
If you have an unlimited membership, 1, 3, 6 or 12 Month Unlimited pass, and do not attend or cancel your booking before the 4 hour window you will be charged a $15 cancellation/no show fee.
Please ensure that you have subscribed to our emails & text messages on your service, have provided your correct details and downloaded the Grass Roots Yoga App so that you’ll receive any notification we send about updates to a wait list of a class, updates on your class booked and general studio updates as we navigate this time.
We’re here for you if you have questions
Phone: 1300 NAMASTE (62 62 78)
Email: [email protected]